Refunds

The short version: do the three days, do the exercises, and if it genuinely did nothing for you, we give your money back. We ask you to turn up first, because nobody can tell you whether something worked before they've tried it.

The free session

Free. There is nothing to refund. If you don't want the emails, the unsubscribe link is at the bottom of every one of them.

Solo and Circle

To be eligible you need to have done two things:

• Attended all three days — live, or by replay, as long as you finish before the 48 hours below run out;
• Done the exercises set on each day.

If you've done both and you still think it did nothing for you, email hello@milessenta.com within 48 hours of the end of day three and we return your money. We won't interrogate you, but we will ask you to send the exercises so we can see where it went wrong for you.

We are strict about this on purpose. The whole method is three days long; there is no way to know whether it worked for you until you have been through it.

The recordings, sold on their own

This is different, and we want to be plain about it. Unapologetically Yourself — the recordings is a digital product. The moment you pay, you get the whole thing: three full evenings of video, the workbook, the checklist and the scripts, all downloadable and yours to keep.

Because nothing can be handed back, all sales of the recordings are final. We do not offer refunds on it, and we say so on the sales page before you pay, not after.

That is why the entire programme is described on that page in detail, and why the paragraph explaining what it isn't — a recording, with no live teaching and no access to Marina — sits on the same page. Read both before you buy.

What we will always fix: a video that will not play, a download that is broken, a payment taken twice, or a page you cannot reach. Write to hello@milessenta.com from the address you paid with and it gets sorted the same day. If we cannot make the product work for you at all, you get your money back — that is not a refund policy, that is simply us not keeping money for something you never received.

VIP

Same conditions, plus the private session has to have happened. Email within seven days of your one-to-one.

The texting decoder add-on

This is a digital file delivered immediately, so it is non-refundable on its own. If you refund the tier you bought it with, it goes back with it.

How to ask

One email to hello@milessenta.com from the address you bought with. Say what you bought. That's all we need.

How long it takes

We review within three working days of receiving your exercises. Once approved, it's your bank's timetable, usually five to ten working days for the money to appear. It goes back to the card you paid with; we can't send it anywhere else.

Chargebacks

If something is wrong, please email us first. We would much rather sort it out with you directly than have you go to your bank — it is faster for you, and we can actually fix the thing that went wrong.

If we cancel or move a date

If we cancel, you get all your money back automatically. If we move the dates and the new ones don't work for you, tell us and you get all your money back.